Shipping policy

Where we ship

We currently ship to:

United Kingdom, all EU countries, USA, Canada, Australia and New Zealand.

If you’re unsure whether we ship to your location, use the live chat below or email us at hi@growsensor.co.

Processing time

Orders are processed within 2–3 business days.

We don’t ship on weekends or public holidays.

If we’re experiencing unusually high order volume, processing may take slightly longer. If there’s a significant delay, we’ll contact you.

Delivery costs

  • United Kingdom: free delivery on orders of £100 or more. Smaller UK orders pay the UPS rate shown at checkout.

  • EU: £39 flat rate, shown in your currency at checkout.

  • USA, Canada, Australia and New Zealand: £49 flat rate, shown in your currency at checkout.

  • Express: UPS express delivery is offered at checkout for an extra cost.

The exact amount is always shown at checkout before you pay. Delivery usually takes about 2 working days in the UK and 2 to 3 working days to the EU, USA and Canada, after processing.

We reserve the right to select the most suitable courier for your region to ensure safe and reliable delivery.

Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number.

Tracking usually becomes active within 24 hours.

Customs & duties

Orders sent outside the UK may be charged import duty, import VAT or other local taxes, and the carrier may add a handling fee. These charges are set by the destination country, are not included in our prices, and are paid by you when the parcel is delivered.

Shipping damage

If your order arrives damaged, contact us as soon as possible so we can help.

Please keep all packaging materials and damaged items, as they may be required for a claim.

Questions?

Use the live chat below or email us at hi@growsensor.co.